RE: Two courses taken-cannot print off certificates

2009-06-17T23:12:59Z

I want to thank you for your help, on printing the certificates. I for some reason could not print them out on my laptop, which was updated to Explorer 8. I was able to print them out on another computer. Thank you, very much for your help. Helen G.

RE: Two courses taken-cannot print off certificates

2009-06-17T22:40:17Z

Hi Helen!

I'm sorry to hear that you are having problems printing your certificates. I'm thinking it could be one of two things:

1) You may not have the right software to open the certificate. The certificates are PDF (portable document format) files and open with a PDF reader like Adobe Reader. You can download a copy of the reader for free here: http://www.adobe.com/products/reader/

2) You may have a pop-up blocker that is stopping the new window from opening. Here are instructions for turning off the most common pop-up blockers (you may have one or more):

Internet Explorer 7

1. Click on Tools button on the toolbar
2. Point to Pop-up Blocker and click on Turn Off Pop-up Blocker

Firefox

1. Click on the Tools menu and choose Options
2. Click on the Content icon
3. Uncheck the Block pop-up windows box.

Google Toolbar:

1. Click on the Settings button and select Options
2. Click on the More tab
3. Uncheck Enable Popup Blocker

Yahoo Toolbar:

1. Click on the Pop-Up Blocker menu
2. Uncheck Enable Pop-Up Blocker

Safari Blocker:

1. Open the Safari Menu and choose Preferences
2. Open the Security Menu
3. Uncheck 'Block pop up windows'

If this does not resolve your issue, please email us directly at support@webjunction.org and we'll work with you to find out what is happening.

Two courses taken-cannot print off certificates

2009-06-12T18:22:46Z

I cannot get the certificates to print off for finishing two courses. Please help. There seems to be a blocking service, stopping me to print. Thank you. Helen G.