WebJunction

This is a new topic at WebJunction. Help grow it by publishing your articles, links, handouts, worksheets, and audio or video files under the documents tab. Post your burning questions (or answers) on the discussion page.

Also, check out the 40 offerings on all variations of interpersonal relationships courses. Go to the Course Catalog and look under the Customer Service & Interpersonal Skills category.

Guide to Communication and Interpersonal Resources

Technical communication

• Communicating with techies and non-techies (webinar archive): 30-Minute Webinar from MaintainIT
• Libraries and IT: A Win-Win Situation: communication between library staff and IT is a mutually beneficial solution
• Technical Communication Basics: why communication matters where technology is concerned

Co-worker relations

• Conflict in a Peaceful Library (webinar archive): techniques to deal with others in the library
• How Do You Solve Problems?: response from members to a WJ survey question
• New Employee Buddy Program: pair a newbie with an experienced employee

Leadership

• The Continuous Improvement Approach: principles of the continuous improvement process

If you’re already a WebJunction member, feel free to join our discussions, share your content here, and let us know if you’d like to be the moderator for this topic.