If you don't find your question in this FAQ, you will find additional help and step-by-step instructions in the User Guide. If you need additional assistance, please email support@webjunction.org.
Account Issues - Avatars, mailings, privacy, etc.
Adding Content - Creating documents, adding images, etc.
Affiliations - Purpose of affiliations, multiple affiliations, etc.
Courses - Course tracking, checkout issues, expiration, CEUs, course launch problems, etc.
Feedback - Feature requests, etc.
Finding Content - Finding content from the old site, bookmarking, etc.
Friends - Finding friends, friend requests, etc.
Groups - Creating groups, inviting members, etc.
Newsletter - Blank emails, etc.
RSS - Setting up RSS feeds, etc.
Search and Navigation - Advanced searching, etc.
Tagging - How to tag, etc.
Webinars - Upcoming webinars, archived webinars, using Wimba Classroom
Accounts & Profiles
I need help setting up my account and profile.
The section in our User Guide on Accounts & Affiliations provides step-by-step instructions.
How do I change the email address associated with my account?
Once you are signed in, click Edit Account in your My Account portlet. In the Member Information section, you can update you email address in the Email Address field. Once you have made the necessary changes, click the Save button for that section. If you encounter any issues, please contact support@webjunction.org.
How do I deactivate one of my WebJunction accounts? I have more than one account created and only need one.
Please send this request to support@webjunction.org.
I am unable to log into WebJunction. What should I do?
Please contact support@webjunction.org for assistance.
I keep getting logged out of the WebJunction site periodically. What should I do?
As a best practice, be sure to check the 'Remember Me' checkbox in your My Account portlet when you log in.
I forgot my username and/or password. What should I do?
Click the Forgot Password link in your My Account portlet. Enter the email address you used when you created your WebJunction member account. Next, complete the text verification step and click Send New Password. You will be sent an email with your current username and a new password.
If you do not have access to the email address you used when you create your WebJunction account, or if you encounter any issues, please contact support@webjunction.org.
When I attempt to login with my username and password, I see this message: "An unexpected system error occurred. Transaction rolled back because it has been marked as rollback-only." How can I log in?
Please contact support@webjunction.org for assistance.
My tags/interests don't seem to be "sticking" I add them but they don't show up in my profile. How can I get these to "stick"?
Each section of the page has its own Save button. Once you update your interests, click the Save button at the bottom of that section. If you click a different Save button, your changes will not be successfully saved.
My spam filter blocks emails from WebJunction. Can you give me any information that would help them to unblock these?
Please add the following addresses to your safe sender list in the settings area of your email client (such as Outlook, Gmail, Yahoo, etc.), or ask your network administrator to update your network security settings to allow the following email domain names:
- *@response.whatcounts.com
- *@oclc.org
- *@webjunction.org
What things should I keep in mind when choosing an avatar?
Check out our User Guide on Creating an Avatar
How can I remove my email address from your mailings?
To remove your email address from our mailing lists, please send a message to support@webjunction.org with UNSUBSCRIBE in the subject line. Be sure to include the name of the publication you no longer wish to receive. If you no longer want to receive any correspondence from WebJunction, use UNSUBSCRIBE ALL in the subject line. Our mailings and newsletters also include an UNSUBSCRIBE link.
Does WebJunction share member information with third parties?
We take our members' trust very seriously and respect your privacy. We do not sell or rent your information to third parties. Please see our Privacy Policy in our Terms of Service for full details of how we use member information.
Adding Content
How do I add a document?
See our User Guide on Creating a Document
How do I use the WYSIWYG Editor?
See our User Guide on Using the WYSIWYG Editor
I need help adding an image to my document.
See our User Guides on Inserting and Image and Working with Images
I added copyright information in Step 4 of the process, but it is not displaying when I view the published document.
There is currently a bug that prevents this text from displaying to users. If you would like to include Creative Commons or other copyright information, please add that text to the WYSIWYG editor box as part of Step 2 (below the body of your article text).
Affiliations
Why do I have to choose an affiliation when I register on WebJunction?
Your designated affiliation may give you access to content specifically relevant to your organization and even free courses if your organization is a WebJunction Partner. You can choose to affiliate with other branded portal sites or communities of practice on WebJunction. For example, if you live in Kansas, you can affiliate with WebJunction Kansas to keep up with locally relevant content, courses and events and connect with other members in your community. You can edit and access your affiliations through the My Account portlet.
What is the benefit of choosing multiple affiliations?
Multiple affiliations give you direct access to more relevant resources. Affiliations are not limited to community partners; Communities of Practice, like Spanish Language Outreach and Rural & Small Libraries, can also be affiliations.
Can I browse other affiliates' content?
There is a Quick Link to "Our Partners" on the WJ Central Homepage. This links to a page that has a list of all partners with direct links to their sites.
What are the system requirements for WebJunction courses?
Since WebJunction offers courses from multiple providers, individual courses may not require all of the following or may play on other systems, but all self-paced courses will work with the following:
- Operating Systems: Windows or Mac
- Browsers: Internet Explorer version 6 or higher, Firefox version 2 or higher, Safari version 3 or higher
- Java version 6 or higher
- Flash version 8 or higher
- Internet connection: No specific requirement, but learners on dial-up connections may experience delays loading media elements
Two of our course vendors provide browser compatibility checks to assist in identifying any potential browser issues. The following links will take you to browser compatibility checks for SkillSoft and University of North Texas (UNT) courses:
Any additional requirements for instructor-led training will be noted in the individual course description.
My course seems to be stuck in my shopping cart and I can't check out. What do I do?
Please click REMEMBER ME when you first log in and it will resolve the issue. Once you have completed the checkout process, you can click SIGN OUT to override the REMEMBER ME feature.
I enrolled in a SkillSoft course, but I'm having trouble launching it. What do I do?
This article on troubleshooting SkillSoft course launching should help you.
I enrolled in a LE@D (UNT) course, but I did not receive my log-in information. When can I expect to receive it?
Unlike our other courses, we need to process enrollments in LE@D courses manually. We process and send out log-in information for LE@D course enrollments once every business day. If you don't receive your log-in information within 3 business days, first check your junk mail to make sure it was not trapped by your spam filter. If you do not find an email from us in your junk mail folder, email Support at support@webjunction.org.
I completed a LE@D (UNT) course, but it has not moved to my Course History. Do I need to do something else to complete this course?
Yes. To move a completed UNT course to your Course History, go to your My Courses area and click the Launch Course button for that course. You will be taken to a page that discusses general issues with UNT courses. Towards the bottom-center of that page, you should see a small blue box with an arrow in it. Click on the box, and this will take you to a page where you can click the Complete button.
Once you have done that, please refresh your My Courses page (press the F5 key on your keyboard) and the course should have moved to your Courses History area.
Please note, this is a process we have put in place to help our users manage their My Courses area. However, this process should not be used as verification of course completion; rather, you should use the course completion certificate from UNT to verify that you have finished the course.
My LE@D (UNT) course has moved to my Courses History area, but I haven't started the course yet? What should I do next?
We have a process our members can use to alter the status of their completed UNT courses (see preceding question). If your UNT course has moved to your Courses History area prior to starting your course, it is possible this process has already been completed. If you would like to have your UNT course moved back to your Self-Paced Courses area, please e-mail support@webjunction.org.
I enrolled in a LE@D (UNT) course, but I'm having trouble launching it. What do I do?
This article on troubleshooting LE@D course launching should help you.
How do I find and enroll in a course?
Watch our short video, WebJunction Tool: Course Catalog, or see the section on Courses in our User Guide.
I am trying to enroll in a course but I am having trouble checking out. What is wrong?
The most common reason for a checkout problem is if we do not have an address on file, which is required for any purchase more than $0. To add this information, click the Add New Address button on the Checkout page. See the User Guide for more information.
If you continue to encounter a problem, please email support@webjunction.org for assistance.
How do I enroll in a course using a credit card that does not have my name on it, such as a company credit card?
Go to your shopping cart as usual and proceed to check out. Click the Edit button for the address you have saved. Enter the name on the card and address for the credit card and save this information. This information will be retained until you choose to edit the details.
What happened to the MindLeaders courses?
WebJunction is now offering SkillSoft courses, which have replaced the MindLeaders courses. We believe that the SkillSoft courses will be better able to meet library training needs.
With SkillSoft, we are able to offer:
- More courses
- A wider selection of course content
- Superior course content
- MAC compatibility
- Smaller course modules
- Easier for the student to identify which course will have which content and find an appropriate course
- More focused, in-depth and detailed course content
- Shorter course completion time- easier for students to finish courses and have the feeling of accomplishment
For example, instead of the MindLeaders course Dealing with Difficult People, the student can choose from the following SkillSoft Courses: Difficult People in the Workplace Environment, How to Work with Aggressive People, How to Work with Negative People and Procrastinators, or How to Work with Arrogant and Duplicitous People. Or instead of the MindLeaders Office 2000 course, SkillSoft offers a variety of basic, intermediate, and advanced level courses that focus on specific programs.
Why are the SkillSoft courses priced higher than the MindLeaders courses were even though they are shorter?
In order to provide these improved courses WebJunction was required to adjust its pricing to cover costs.
Why are LEAD courses $20 if I buy direct from LE@D and $40.00 through WebJunction?
WebJunction provides more to its members and partners than just the courses themselves and must cover the costs for this. WebJunction is offering an integration of these courses through its portal and an integration with the WebJunction experience including recommendations, comments, and use of the new My Courses Portlet. WebJunction also provides additional support and administration for its partners and members making use of these courses.
Are there any free courses on WebJunction?
You may be able to take selected courses for free or at a discounted price if you qualify to affiliate with a Community Partner site. Read the Understanding Affiliations section for more information.
In the past, the WebJunction catalog included some additional courses with library-specific content that were free to all members. Those courses are being upgraded and improved, and will no longer be offered free of charge due to the costs needed to maintain and support them.
Where are the RSP courses?
WebJunction offered facilitated courses from Regional Services Providers (RSPs) including AMIGOS, Palinet, and OCLC/Western as part of a pilot. The results from members who took courses with this pilot showed the content was highly valuable but that the pricing was problematic. WebJunction is currently working to find ways to make this content available in our course catalog in the future.
Where can I keep track of the courses I've enrolled in and the courses I've taken?
You can find your current courses, your courses history and a list of courses recommended to you in My Courses. You can access the My Courses portlet by clicking the link in your My Account portlet.
Why don't I see all of my courses in My Courses?
The first three courses are displayed by default in each section of My Courses. Click the Show All link to display all of your courses. Courses are listed in alphabetical order.
How long do I have to finish a course once I have enrolled in it?
You have one year from the date of enrollment to complete the course. After one year, you will no longer have access to the course unless you repurchase it.
How do I get my certificate of completion when I finish a course?
All of WebJunction’s online self-paced course providers (LibraryU, SkillSoft and The University of North Texas (UNT)) have a certificate generation process.
The process of printing certificates of completion for UNT and LibraryU courses is similar. The following are the minimum passing percentages (set by the course provider):
+ UNT requires an overall test score of 70% or better.
+ LibraryU requires an overall test score of 70% or better.
Once a passing mark has been achieved, you can print a certificate of completion. Both UNT and LibraryU courses allow you to print certificates from within the course itself. This certificate is the best "proof" that you have "passed" a UNT or LibraryU course.
The certificate process for SkillSoft courses is a little different. Once a passing mark has been achieved in a SkillSoft course, the course moves to the Courses History section. SkillSoft requires an overall test score of 80% or better to pass their courses. You can then print a certificate of completion from your Courses History section by clicking the Print Certificate button for the corresponding course.
What are Continuing Education Units (CEUs)?
Continuing Education Units (CEUs) are a way to formally track non-credit coursework that contributes to professional development. Typically one CEU credit is awarded for every ten hours of course work or instruction. CEUs are awarded by a variety of institutions and organizations, including universities and professional bodies. You will have to find out from your employer or certifying body what institutions they recognize as authorized to award CEUs for your professional development.
Can I search only the catalog?
Yes, to search for a course, click on the Courses tab to go to the catalog. The course search box is on the top-right of the catalog listings.
How do I find courses that are designed specifically for library staff?
The courses developed by LE@D (University of North Texas) and LibraryU (Illinois State Library) are on library-specific topics. These courses are listed under Featured Course Providers at the top of the course catalog.
Do I still have to go through the registration process when enrolling in a course that is free?
Yes, you still need to go through the shopping cart to enroll in a class that is free, but you will not be charged in any way. For detailed steps on how to enroll in a free course, see the User Guide.
Feedback
I've got a great idea to make the WebJunction site better. How can I share this with you?
We would love to hear your ideas for improving our site. Please tell us in the Feedback Discussion.
Finding Content
How can I keep track of content on WebJunction that is of particular interest to me?
We have several tools to help you keep track of current and new content on topics that interest you, including:
Click on the links above to access our User Guides for each tool.
Where do I find resources of staff training and development, and e-learning?
Articles, discussions and other media on the topic of training and learning are located in the Training and Development section under the Library Management tab.
What happened to the E-Learning Clearinghouse?
We chose not to transfer the Clearinghouse when we launched the most recent version of WebJunction. However, we will be considering where this kind of content will reside on the site in the future.
Are BlogJunction and the WebJunction Wiki still available?
We continue to blog regularly to BlogJunction. The WebJunction Wiki is still available as well.
Friends
How does the Friends feature work?
Check out our short video, WebJunction Tool: Friends, or see the Find & Add Friends section of our User Guide.
Groups
What is a group?
Groups allow you to connect and share resources and discussion with colleagues around a common interest.
How do I find existing groups on topics that interest me?
Groups are listed on the Groups page.
What if I can't find a group on the topic I'm interested in? Can I create one?
Yes, you can create groups. See the User Guide for how to Create Groups, Join a Group, and Invite People to Join Your Group to learn how.
Newsletter
I am a Crossroads subscriber but the Crossroads email I received was blank. What is wrong?
Because our newsletter is sent using a mass-mailer (and it contains a number of URLs), it is sometimes flagged as Spam or marked as possibly un-safe by anti-virus software. We occasionally receive reports where anti-virus/other security filters allow the e-mail through but block the content.
To avoid this, add the e-mail address for the Crossroads newsletter (*@response.whatcounts.com) to a "Safe" list in either your local e-mail client or web-mail client. You can also find the WebJunction Crossroads newsletter on our website here.
RSS
How do I set up an RSS Feed from the WebJunction site?
You can set up an RSS feed from any page on the WebJunction site that displays the orange RSS icon. See User Guide on using the RSS Feed function.
Search
How do I perform an advanced search?
To narrow your search, use the following:
Phrase search
- To match an exact word or phrase, use quotes around the word or phrase. Example: "public access computing"
To find results that contain all of the search terms:
- Use AND between each of the terms. Example: immigrant AND patrons (note: AND must be in all caps)
- Precede each word with a plus sign (+). Example: +immigrant +patrons
To eliminate a term from the results:
- Use NOT between each of the terms. Example: patrons NOT immigrant (note: NOT must be in all caps)
- Precede the term to be eliminated with a minus sign (-). Example: patrons -immigrants
Field Search
- You can limit a search to a specific field in the index by placing a colon between the fieldname and a single word.
- The fields available for searching are: keywords, description, author, title and reference
- Example: title:wiki
- This search will find items in which the title contains the word wiki.
- If you include additional words in the search, Search looks for these added words in the content.
- Example: title:wiki public software
- This search will find items in which the title contains the word wiki and may contain the words public or software.
Tagging
How do I tag content on the WebJunction site?
See our User Guide on Tagging
Webinars & Wimba
Where do I find out about upcoming webinars?
Information about upcoming webinars on learning-related topics will be announced on the Events & Webinars page and in the Events Calendar.
Where do I find archives of past webinars?
The archived recordings of past learning webinars are collected on the Webinar Archives page.
I need help using the Wimba Classroom tool.
See our Wimba FAQ for troubleshooting tips and links to more support.
