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QuIP Overview
QuIP is a threaded data format that relies on metadata to maintain, track, and store services’ questions and answers in a consistent file format.
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Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: An Introduction
This presentation summarizes the final results from the Assessing Quality in Digital Reference Project, including an overview of the evaluation manual and selected key issues that the project identified. The presentation also discusses next steps in evaluating digital reference services and offers recommendations for how libraries can best implement and use the evaluation manual.
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